Your Holiday Contract

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When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice and you have paid the deposit/total balance. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

 

Your Holiday Package & Price

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1)   We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

2)   When you make your booking, you must pay a deposit of typically 100£ per person (90% of the time). The deposit can vary depending upon type accommodation and time of booking. We will ask a maximum of 30% of the total holiday cost as deposit. The total balance of the price of your travel arrangements must be paid at least 6 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the remaining balance is not paid in time, we shall retain your deposit.

 

Changes in the price of transportation costs, taxes or similar of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

Our prices include what is written on the invoice

Our prices do not include

– Local tourist/city taxes (per day per person) – paid locally

– Apartment/ski locker deposits

– Supplements for Gala dinners – paid locally

– Additional changes hotels may make for use of facilities (eg. Spa area, sauna, beauty and massage treatments)

– Beverages with half board

– Extra transfers beyond the two (airport to resort & resort to airport) included per invoice/booking, if not indicated specifically on the invoice.

 

 

If You Change Your Booking

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If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £ 50, and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If you change the number in your party, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy.

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If You Cancel Your Holiday

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You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as detailed below:

More than 6 weeks to departure date: 100% of deposit

Between 4-6 weeks to departure date: 75% of total holiday price (If only part of the holiday is cancelled the charges can be 100% of the cancelled part)

Less than 4 weeks to departure date: 100% of total holiday price

If only part of the holiday is cancelled the charges can be 100%

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If you cancel part of your holiday, the holiday price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more.

A cancellation is both for you and for us an unpleasant moment. In order to best protect our guests, we suggest you take out travel cancellation insurance.

 

If We Change or Cancel Your Holiday

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It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

 

If we make a major change to your holiday:

More than 6 weeks to departure date: £ 50.00

Between 4-6 weeks to departure date: £ 80.00

Less than 4 weeks to departure date: £ 100.00

 

If we cancel your holiday:

More than 6 weeks to departure date: £ 50.00 + total holiday cost

Between 4-6 weeks to departure date: £ 80.00 + total holiday cost

Less than 4 weeks to departure date: £ 100.00 + total holiday cost

 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

 

Financial protection

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The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Simply Dolomiti ltd (Member number 5406), and in the event of their insolvency, protection is provided for:

·    Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Simply Dolomiti ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:  https://www.legislation.gov.uk/uksi/2018/634/contents/made

 

If You Have A Complaint

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If you have a problem during your holiday, please inform the relevant supplier (e.g., your hotelier) and our resort representative immediately who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by e-mailing us at info@simplydolomiti.com or writing us at Simply Dolomiti ltd, 107a Milton Road, Cambridge, CB4 1XE, England giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay whilst in resort. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

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Our Liability to You

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If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of the holiday package Price.

 

Prompt assistance in resort

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If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

 

Passport, Visa and Immigration Requirements

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Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

 

Excursions & Tuition

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Tuition, Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any tuition, excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the tuition, excursion or tour or for anything that happens during the course of its provision by the operator.

 

Ski hosting

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Our free Ski Hosting Service does not form part of your holiday contract, nor does it constitute any part of your holiday package cost. Simply Dolomiti reserves the right to restrict or cancel this free service at any time. The service is offered locally only to our guests as a free service planned to be available 3-5 days per week. Please note that this service is absolutely not a substitute for ski-school and no tuition will be offered (only when the ski host is a qualified ski instructor). Guests should be able to ski down red runs confidently and whilst it is the guest’s responsibility to judge their own ability, any decision made by the person operating the Ski Host service shall be final and binding. However, this is subject to the availability of appropriate staff, safe and suitable weather and piste conditions, and local regulations continuing to allow the provision of this service by Simply Dolomiti staff. Places are strictly limited, and cannot be pre-booked, but are available on a first come, first served basis on the day, and are subject to the guest’s skiing ability being appropriate for the route planned that day; the Ski Host’s decision on this matter is final. No compensation or refund shall apply in the event of our inability to provide this service on any day or days for whatever reason. If you join our hosting day(s) you accept that you do so entirely at your own risk and that as this is a purely “social” service, our staff do not have professional skiing, mountain guiding or first aid qualifications. All winter sports activities involve an element of risk and it is your personal responsibility to act with due care at all times and to have appropriate insurance in place.

 

Payments

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Payment for your holiday can be made in £ sterling as detailed below:

By bank transfer – to our Barclays account. All fees and charges are paid by you.

By cheque – made out to and send to: Simply Dolomiti ltd, 107a Milton Road, Cambridge, CB4 1XE, England

By credit/debit card – We do not accept card payments   

 

Insurance

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All guests must ensure that they are covered (insurance or otherwise) for any cancellation or medical occurrences (which covers Winter Sports). Also, please ensure that any insurance policy you have covers you for any optional activities that you may want to participate in, such as off-piste skiing, climbing etc. If you are in any doubt, please check with your insurer.

We will only accept your booking if you have proper travel insurance in place.

 

Transfers

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The transfers in your holiday package are shared with other Simply Dolomiti guests (unless you have booked a private transfer). When arranging your transfers, we try to keep the waiting time at the airport to an absolute minimum and in most cases, there will be no waiting time. On occasions there may be waiting times for other flights to join your transfer to resort. You will be met by our driver at the airport. Our driver will have a sign with your name.

Should your flight be delayed or diverted and Simply Dolomiti endures extra cost in arranging your transfer, this cost will be passed on to you.

Your return transfer may also carry guests from more than one flight and this may affect your departure time from resort.

We ask for your understanding accordingly if, faced with forecasts of heavy snow and/or heavy holiday traffic, we need to arrange your homeward transfer earlier than normal to allow extra time to reach the airport.

No liability will be accepted if a diversion/flight delay causes a transfer delay and/or a longer than advertised transfer to resort. Restrictions on drivers’ working hours can occasionally affect availability and may result in delays. We cannot accept any responsibility for cancellations or unforeseen events, such as bad weather, traffic, vehicle breakdown which may occur before or during your transfer.

We will do our very best to keep you up to date at all times about the development should there be delays. We ask for your patience and understanding.

 

Lift closure, Snow & Rental Equipment

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Ski lifts operate in accordance with local law and regulations. If lifts are not operating (for example bad weather conditions) we accept no responsibility for refunding any part of the price of a lift pass. If you are injured and can no longer use your lift pass you are able to claim a refund locally via the Dolomiti Super Dolomiti Ski pass organization.

Whilst we obviously cannot guarantee snow, our resorts are chosen for their reliable snow records. Snow conditions can change dramatically overnight, and will not be accepted as a valid reason for you to cancel your holiday.

You are responsible for any damage or loss of the rental equipment (bike/ski equipment). You can take out insurance to cover this event at the rental shop when picking up your rental equipment.

 

Date protection

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Data held by Simply Dolomiti related to your booking is used only for the purposes of arranging your holiday and only relevant data is shared with our suppliers so they can provide the services booked. Otherwise, no data is shared with or sold to any third party for marketing or other purposes. Occasionally we may send you updates on our product by email.

 

Passports, Visa and Health information

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It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking, particularly for late bookings. Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the British Foreign Office for the exact requirements for your chosen holiday and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/ region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. Clients travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications.

We are able to advice on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either is not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.

When assessing whether holidays will operate, we use information from our local offices in conjunction with advice from the British Foreign Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies.

Foreign Office advice

Travel advice is issued by Foreign & Commonwealth Office at https://www.gov.uk/knowbeforeyougo

 

Special needs, disabled and elderly guests

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We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties we provide may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable.

Similarly, if you have a medical condition which necessitates special seating requirements on the transfers or wheelchair assistance at the airport, we must have written confirmation from your doctor prior to booking.

Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.

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Booking conditions apply to bookings made after 20th January 2023.